| What
are the payment methods?
Payment
can be made thru credit card or bank deposit (BPI).
For bank payment:
Metrobank
Savings Account
Account Name: PHILMETRO.COM
Account Number: 047-3-04728508-0
Exchange Rate is at PhP 55 to 1 USD
Minimum payment term is 3 months
For check deposits, make it payable to
PHILMETRO.COM.
For credit card payment:
Credit card payment will be handled by iBill, USA
Mimum payment term is 1 month
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What
is PHILMETRO.COM billing policy?
For bank
payments:
Statement of account is sent on the 1st day of the Month
which will be due on the 10th day. If the statement
is not settled 5 days after the due date, the account
will be suspended. Another 5 days after suspension of
the account, it will be terminated. There will be no
fees on reactivation of terminated accounts provided
the past dues will be settled first.
For credit payments:
Credit card billing will be handled by iBill, USA. Your
credit card will be automatically charged every month.
PHILMETRO.COM will not come up as the one charging your
credit card, it will be iBill. For further details,
please refer to the Statement of Account emailed every
month.
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Where
are PHILMETRO.COM servers based?
Our servers
are based in the state of Texas, USA.
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Our
domain were registered somewhere else, is it possible
to host it with PHILMETRO.COM?
Yes. You can host with us if your domain is either registered
by you or thru us.
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What
are the PHILMETRO.COM name servers?
ns1box010.philmetro.net 216.40.201.209
ns2box010.philmetro.net 216.40.201.193
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How
do I login to FTP?
Using FTP
to upload your files:
FTP Address: ftp.yourdomain.com
or if your domain was not transferred or propagated
yet:
FTP Address: 216.40.201.209
Login username: username@yourdomain.com (use complete
email address)
Store your HTML files on mainwebsite_html directory
Store your CGI files on mainwebsite_cgi directory
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What is the
path to PERL and Sendmail?
/usr/bin/perl
/usr/sbin/sendmail
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How
do I check my email?
To check
your email on your webmail, go to:
http://www.yourdomain.com/squirrelmail/
Note: You will not be able to use the webmail until
your domain has resolved.
If you are using Outlook Express to
check your email, use the following:
Protocol: POP3 or IMAP
POP3/IMAP and SMTP: mail.yourdomain.com
Username: username@yourdomain.com (use complete email
address)
On your Email Properties, be sure to check "My
server requires authentication" so that you will
be able to send emails.
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How
do I cancel my credit card subscription?
You may
cancel your recurring subscription at any time by visiting
customer service at http://www.ibillcs.com or email
customerservice@ibill.com
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What
types of credit cards do you accept?
We accept
VISA, MasterCard, JCB and Discover Cards.
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I get
a "Relaying Denied Error" when I send email
using an email client. What should I do?
Our SMTP
server requires you to login (SMTP Authentication) before
you can send email. If you did not login when you send
the email, you will get a "Relaying Denied Error".
To enable SMTP Authentication on your
Outlook Express, please follow these steps:
1.] Open your Outlook Express
2.] Click on Tools, the click on Accounts...
3.] Internet Accounts dialog box will appear
4.] Click on the Mail tab, your email address will be
listed on the Mail tab box
5.] Select your email address and click Properties on
the right side of the Internet Accounts dialog box
6.] Properties box will appear, click on the Servers
tab
7.] Your server information will appear, below it, there's
a check box that says "My server requires authentication"
or "My SMTP server requires authentication",
enable it by clicking on the check box
8.] Click OK, then click Close on the Internet Accounts
dialog box
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How
do I view my website if my domain has not resolved yet?
On your
Site Administrator Control Panel, click on Site Summary,
information about your website will be displayed an
among those is a link called Domain Preview, it will
be something like:
http://216.40.201.209/~admin#/
Where # is the number assigned to your
site. So just click on it and you will see a preview
of your site.
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